Terms of Use

Acceptance

By using this website ("the site") you agree to these Terms of Use. If you do not agree, please do not use the site. The site is operated by Orient Hotel Management for and on behalf of City Inn Palace Hotel ("the hotel"), located at Al-Shrafa Street, Al-Bireh, Ramallah.

What this website is

This website provides information about City Inn Palace Hotel — rooms, dining, conference and event halls, location, and how to contact us. You may also submit a booking request, ask a question through our AI concierge, or sign up for our newsletter. Submitting a booking request is not the same as making a confirmed reservation — see "Booking Process" below.

Booking process

1. You complete the booking request form with your dates, room preference, and contact information.
2. You receive an automated email confirming we received your request, with a reference number.
3. Our reservations team checks availability in our property management system and replies within 2 hours during business days (Sunday–Thursday, 8:00–20:00 local time). Outside business hours, replies may take longer.
4. If we can accommodate your request, we send you a confirmation email with the rate, total stay cost, cancellation terms, and instructions for the card guarantee.
5. The reservation is confirmed only after you reply confirming the rate and providing the card guarantee details (or making a deposit if requested).

We reserve the right to decline any booking request without giving a reason — for example if no rooms are available, if your dates conflict with a private event, or if we have reasonable concerns about the booking.

Rates and payment

• Rates quoted on this site or in confirmation emails are per room, per night, in US dollars unless otherwise stated. Local taxes and tourism levies apply per Palestinian regulations.
• This website does not process online payments. Card details may be requested as a guarantee but are taken at the hotel front desk on arrival under PCI-DSS compliant terminals — never via this site.
• Final settlement is made at check-out by cash (US dollars, Israeli shekels, or Jordanian dinars at posted exchange rates), credit card, or wire transfer for corporate accounts.
• Direct bookings on this site receive our best available rate. We match or beat any rate found at the time of booking on Booking.com, Expedia, or Trip.com — email us with the listing for verification.

Cancellation and modification

• Free cancellation up to 48 hours before scheduled check-in.
• Cancellations made within 48 hours of check-in, modifications that shorten a stay within 48 hours, and no-shows are charged the equivalent of one night's stay.
• Group bookings (5+ rooms), event bookings, and bookings during peak periods may have different cancellation terms — these are stated in writing on your confirmation email.
• Bookings made through OTAs (Booking.com, Expedia, Trip.com) follow the cancellation terms displayed on the OTA at the time of booking, which may differ from the above.

Check-in and check-out

• Check-in: from From 2:00 PM
• Check-out: until Until 11:00 AM
• Early check-in and late check-out can be arranged subject to availability — please request in advance.
• Government-issued photo ID is required for all guests at check-in (Palestinian National Authority registration requirement).

House rules

• Smoking: all rooms are non-smoking. Smoking in rooms incurs a deep-clean charge of USD 100. A designated outdoor smoking area is provided.
• Children: welcome at all ages. Cribs (free) and extra beds (USD 25/night) on request.
• Pets: not permitted, with the exception of registered service animals.
• Damages: guests are responsible for damages to room or hotel property caused by them or their visitors. Replacement cost will be charged to the card on file.
• Visitors: must register at reception. Visitors are not permitted in guest rooms after 23:00.

Use of this website

You may use this website for personal, non-commercial purposes only. You may not:

• Use automated tools to scrape, copy, or download substantial portions of the site
• Submit false information, fake bookings, or test our forms with malicious intent
• Attempt to gain unauthorised access to our systems or those of our infrastructure providers
• Use the AI concierge to generate content unrelated to City Inn Palace Hotel, or to attempt prompt-injection or jailbreak attacks
• Use any content from this site (text, images, branding) on other sites without our written permission

Intellectual property

All content on this site — text, images, logos, design, the "City Inn Palace" name and trademarks — is owned by Orient Hotel Management or used with permission, and is protected under Palestinian and international intellectual-property law. You may share links to public pages on this site freely.

Third-party services and links

This site links to third-party services (Booking.com, Expedia, TripAdvisor, Google Maps, etc.). We are not responsible for the content, terms, or privacy practices of those sites. Please review their terms separately.

Disclaimer of warranties

The site is provided "as is" without warranties of any kind. While we work hard to ensure information is accurate (rates, availability, descriptions), we cannot guarantee that everything is correct at all times. Always confirm critical details (rate, room type, dates) with us in writing before relying on them.

Limitation of liability

To the maximum extent permitted by law, our liability for any claim arising from your use of this site or your stay at the hotel is limited to the amount you paid for the booking in question. We are not liable for indirect, incidental, or consequential damages.

Governing law

These terms are governed by the laws of the Palestinian National Authority. Any disputes are subject to the exclusive jurisdiction of the courts of Ramallah.

Changes

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be communicated via a notice on this page for at least 30 days.

Contact

Questions about these terms: [email protected] or +970 (0)2 240 8080.